Refund Policy
Refund Policy
This Refund Policy explains how Cost Effective Cosmetics handles returns, refunds, replacements, credits, and order issues. Because our store is structured around wholesale cosmetics and skincare supply, claims must be made promptly and with appropriate evidence.
1. Inspection on Delivery
Customers must inspect shipments as soon as they are delivered. If an order arrives damaged, incomplete, materially incorrect, or appears to have been tampered with in transit, you should contact us as soon as possible and no later than 5 business days after confirmed delivery, unless a longer period is required by applicable law.
2. Information Required for a Claim
To assess a refund or replacement request, we may require your order number, full name, business name, delivery address, photographs of the outer packaging, photographs of the products received, quantity details, and a clear explanation of the issue. Claims may be delayed or declined where sufficient evidence is not provided.
3. Eligible Refund Situations
We may approve a refund, replacement, store credit, or partial adjustment where an order is proven to be materially different from what was purchased, where products arrive damaged in transit, where the wrong products were supplied, or where we are unable to fulfill an accepted paid order. The remedy offered will depend on the nature and scale of the issue.
4. Non-Returnable and Non-Refundable Situations
Unless required by law, we do not accept returns or refunds for products that have been opened, used, altered, relabeled, improperly stored, damaged after delivery, or rejected due to customer preference, resale difficulty, market performance, or a change of mind. We also do not accept refund claims arising solely from delays caused by customs, import restrictions, incorrect delivery information supplied by the customer, or local compliance issues in the destination market.
5. Wholesale Packaging and Minor Variations
Minor differences in packaging style, label layout, print placement, or batch presentation do not by themselves qualify as defects if the product supplied is materially the correct item and fit for its intended wholesale sale context. Product imagery on the website is illustrative and may not exactly match every production run.
6. Return Authorisation
Do not return goods without written authorisation from us. If a return is approved, we will provide instructions. Unauthorised returns may be refused or discarded. Where a return is approved, items must be sent back in the condition requested by us and in accordance with the provided return instructions.
7. Refund Method
Approved refunds will generally be issued back to the original payment method used for the order, unless another remedy is agreed in writing. Processing times may vary depending on the payment provider, card network, bank, or platform involved.
8. Partial Refunds and Credits
Where only part of an order is affected, we may offer a partial refund, replacement of the affected goods, or store credit instead of refunding the entire order. This is particularly relevant for mixed wholesale orders where some products were delivered correctly and others were not.
9. Order Cancellations Before Dispatch
If you request cancellation before an order has been packed or dispatched, we may approve the cancellation. However, non-recoverable payment processing fees, currency conversion losses, or other direct costs may be deducted where legally permitted.
10. Refused Deliveries and Failed Deliveries
If an order is refused, abandoned, returned due to customer inaction, or undeliverable because of incorrect information supplied by the customer, any refund may be reduced by shipping charges, return handling costs, customs charges, storage fees, or other direct costs incurred.
11. Contact for Claims
To request a refund review, replacement, or order resolution, contact us through the Contact page on this website with your order number and supporting evidence. We will review claims in good faith and respond as promptly as reasonably possible.